It's unfortunate when things like this happens, especially because it adversely affects those who really are having a problem and need real help.

It seems that the loudest most arrogant mouths are those on the people who are complaining about their own foolish mistakes, not a defect or a problem.

The more rational people seem to be those who really ARE trying to work through a difficulty, problem or a shortcoming...

Unfortunately the loudmouths feel rewarded for their behaviour ( squeeky wheel syndrome ) and use it throughout their lives as it's their norm.

Sooner or later in any business, you do have people who are at their wits end with real difficulties and deserve to scream a bit, but that's the nature of trying to please everyone, you can't.