ORIGINAL: opjose
ORIGINAL: websterphreaky
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
Not very arrogant at all.
Merely standard operating proceedure for many companies.
They ARE willing to re-imburse you for the shipping, which offsets your costs so it's no big deal.
Since you were aware of John's presence here, things may have been easier for you had you started here instead of calling.
As many have mentioned, it is best to call in the afternoon PST.
Your reply is absurd! There was no offer of "reimbursement", only to offer a "credit" when I ordered again ... what if I don't ever order again!? 1 minus 1 = 0, I would be out the shipping bucks!! Try READING the quote. AND it is NOT "SOP", which Discover Credit Card agreed.
And for your information, the TWENTY FIVE TIMES I tried calling WAS between Noon and Six PM! So what's YOUR smart reply for my ignored emails?? Got an excuse for that too??
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together! If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered. Lets see how it feels when it's someone in YOUR family that gets stiffed. I'll be making excuses for that retailer to you.[:'(]