Thanks for FINALLY making something happen at NitroPlanes (AKA et al) to remedy this situation that went on entirely too long with a LOT of ignored emails from me. I appreciate that you made this happen in 24 hours, but things like this should NEVER happen in the first place, especially to a recently new 3x return customer.

Granted, NP has extremely competitive prices and some very interesting models not found elsewhere; but as my father who was a VP of Marketing at Ford Motor Cars always told his people, Customer (care) Support is more important than price in the long run to keep customers coming back ... and they refer new buyers too.

Get more phone lines and more GOOD CS people that put customers first, to answer them.