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Old 03-24-2008 | 10:58 AM
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drevil
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From: Dingmans Ferry, PA
Default RE: Defective Axe EZ Battery?

Unfortunately Heli-Max has told me I'm on my own. They said that more than likely since it was bought off ebay that it does not have a warranty EVEN THOUGH IT WAS NEW! It's really disappointing to see a company as large as Heli-max and Great Planes to not warranty a very obviously defective part. I could understand if the item was previously used and abused but this thing was brand new in a sealed box!

Just for the sake of argument lets say the item was used. Does that mean the item isn't defective? Does that mean Heli-max has no responsibility in the matter? Does that mean the item should have blow up like this? What I mean is, if the battery/charger combo are supposed to be safe then there is no reason for this to have happened, and if that is the case then Heli-max should at least want to take a look at it. Instead they kicked a customer to the curb.

I for one will never buy another Heli-max product again.