I will chime in here. Hopefully it wil help to stop this part of the thread from developing any further.

I know Pat because I was one of the dealers that he spoke with regarding the engine he bought (I was not the selling dealer, in fact I referred him to the selling dealer because I was out of stock of the 100cc at the time and the selling dealer was in a better position to supply him at a better price than I could send one to the US). We are still in communication about that engine and all of that communication is non emotive and professionaly presented.

I also know Charley - I flew at the same club as him while I was in the US before moving here - he is probably unaware of that but we had many discussions over planes, engines, life and the universe while I was there.

In my opinion, both are mature, experienced and knowledgable people regarding the subject being discussed.

The engine that Pat received did have some problems. I believe that many of the problems were due to poor packaging but I also think he was unfotunate to receive a "Friday afternoon" unit. the review is unfortunately based on one engine but he didn't see the performance that others have seen.

I was copied in on most, if not all, of the emails between Pat, The selling dealer and the factory. Yes - the selling dealer did immediately offer the support to rectify the problem. Yes - Pat did decline that offer because he wanted to test the support direct from the factory. Yes - the factory suport was slow in responding that is due to a number of reasons, including a major national holiday period here but it is my belilef that it is up to the dealers of the product to understand such issues and carry a suitable inventory of spares to be able to provide the support to the end users. Such support should be incorporated in the selling price and if that support is so expensive that the unit is no viable, so be it. (That's my accountant speaking by the way)

Pat has also suggested many improvements, some of which were already being incorporated after suggestions by others, some of which are now being incorporated. (Those suggestions Include the improved packaging). He also continues to make suggestions which, in my opinion, are valid and professionally presented.

I have respect for both Charley and Pats knowledge. Both are experienced in this area and have been around for a while - long enough to have "seen it all before".