Ara, your description of Baker's operation could almost describe the Brison operation. Gary did have the advantage of having his mother and father help run the business but it was strictly a small time venture. Gary actually stayed at the place along with his cats during the hardest of times.
Most people have some idea that these engine builders have large facilities and enough resources to handle any problem that the customer may have. The reality is that the customer is lucky that the builder has paid the phone bill so they can at least leave a message on the answering machine.
I have several Brison engines and feel fortunate that I can handle my own warranty and repairs cause my paddle is way down the creek from where I am.