I have to agree with the customer. Nitro Planes customer service absolutely is lousy. I gave them 3 opportunities to improve, and they failed miserably all 3 times. I stopped buying from them because of it. Their planes may be cheap, but it's not worth the headache. It's all good and dandy when things go well and you don't have to deal with their customer service, but when you do, it is a nightmare. Nitroplanes says one thing and then does something else. I'm with you all the way brother. You as a customer are in the right. It shouldn't be your responsibility to rectify the situation.