For those who expect low customer service from volume dealers, that's your right. I wonder how Costco can pass on low pricing with great customer service? Hmmmm... maybe because they actually care about their customers. There are two types of businesses, those like Costco, which offer low pricing and great customer service. And then there are businesses like Nitro Planes, who appear to care only about making money and provide a bare minimum of customer service. It can be done. Good customer service and low volume pricing. Nitro Planes just chooses not to do it. If Nitro Wing thinks it doesn't exist, he needs a reality check. Or maybe he just doesn't believe good customer service shouldn't be provided by all companies. If it works for him, then he can settle for it. Happy flying... if your wing doesn't fall off.