Well, risking being labeled a "groupie"...

Some of us have had GREAT customer service from Nitroplanes, even when they've screwed up.

That's not to say that things couldn't be better, but they've kept me and many other people happy.

In turn this does not mean that your own experience wasn't bad, but if what happened with you truely were happening to everyone, they would not still be in business.

I wonder though what would happen should John dissappear from the scene, as he seems to be their one man CS center.


Someone other than me purchases their planes though, and come back and buy more, many times over...