ORIGINAL: MinnFlyer
I don't know what's holding them up, but for the sake of argument, let's say they discovered a major design flaw AFTER the product was already sitting on the west coast.
Now, what would be better?
A) Holding off on shipping them until the problem is confirmed and fixed, or the product is scrapped until a new, improved shipment arrives.
Or
B) Shipping a bad product to keep customers happy - until their planes started falling out of the sky - Which would make them VERY unhappy and create a situation where you have to refund any money you made.
No matter which way you go you're going to make people unhappy, but I think choice "A" is clearly the more logical thing to do.
No problem with option A at all - the problem is that they did not communicate AT ALL about ANY problems other than simply to silently push the date back. When I emailed Tower about it they said there was 'no way for them to know' why it was delayed or how long it would be delays - yet they had a date that they kept moving back.
Be honest and show some transparency and the credibility would have remained intact. Be silent and it shows a lack of respect for your customers and the fact that your business depends on them. Now tower hasn't lost me as a customer but I am less likely to use them in the future than I was before.
Rather than wait for this bird - I opted to by the Sig. I ordered it from Tower on Thursday and got it yesterday (darned quick) and I appreciate that sort of service. As I said before, I've been a customer of tower's for a long time and this silence on items that are backordered or unavailable seems to be the norm...just look at that GMS engines thread...