Just to let you know I finally got a hold of a real person today. They didn't call me I called them. I talked with Ashley and he said that he would get the parts out to me either today or tomarrow.
I will put up another post letting all of know what happens.

I used the same number I had been using. I would have used the number you gave me as a last resort, just because i don't think I should have to make a long distance phone call to get the parts that should have been in the box to begin with. Also as I said I used the dealer number and that should have gotten a response fast than any other way of contacting them.