how would traxxas
have handled it better?

they told him it
wouldn't work in that application
then said try a lhs
then gave him info to find a lhs

what more would you have them do?

and as far as "bugging" the guys
at the lhs
they love to get people in their stores
traffic is what makes sales

point of fact
imho
traxxas customer support
is about the best there is

find one other industry where
a company will send free replacement parts
just because somebody calls
and says it broke