Here are some more responses from HOBBYCITY

Hello,

I'm sorry, my mistake.
The price that I gave you is for the SV 100cc Twin Gas Engine CDI 7.1kw (ver2) not the rear case.

The price for the rear case is about $10.00 but we don't sell it separately.
Only if the SV 100cc Twin Gas Engine gets broken, then we will give it as replacement.


Best Regards,
Ricky
Customer Support
Hobbyking.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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Hello,

Thanks for your email.

If the part are faulty then please send it back for inspection and replacement and the return shipping in your end can't be refunded.

After inspection and if we send the replacement then the shipping is in our expense.

Please let us know if you have further questions.

Best Regards,
Ally
Customer Support
Hobbycity.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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Hello,

Thanks for your email.

I have just talked with the warehouse manager and what he said was we are unable to support art-tech products any longer and do not have replacement parts for SV engines.

Sorry, please buy elsewhere for the muffler.

Please let us know if you have further questions.

Best Regards,
Ally
Customer Support
Hobbycity.com




We are commited to assisting you as best we can.
Was your request handled professionaly and resolved within a timely manner?
Voice your concerns to our complaints department ([email protected]) should you feel your issue was not resolved correctly.
*Emails sent to [email protected] may not be responded to, however they are used for training and service quality purposes.
*Our complaints email address is not a support service.





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Database version: 5.09990e
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If you look at the disclaimer at the bottom of each response you will see how they state they are commited to assisting the customer?

Their assistance was to blow me off and tell me to buy my muffler elsewhere.
When was I looking for mufflers?
I need a case half for my engine not a muffler!