Some of you guys are missing the point here.

The point is that you can't deliberlately and purposedly ignore customers that have a) pre-paid for an order & b) been promised a 3 week lead time yet months have went by. Business should be run on principles of integrity. The money, the engine all that takes a back seat to principle. At least that's how I see it. I work a full time day job and run a home improvement business on the side so I'm well aware of the challenges running a small business and being strapped for time constantly. Ignoring customers requests for order status updates and/or requests for refunds is just wrong. The fact that Scott E. has chosen to do this on purpose really irritates me, and I feel justified in that feeling. If you are able to read this thread and actually comprehend what is written here you can easily see that no one is out to "hang Scott". Facts are facts, and if Scott would just simply return phone calls and/or emails everyone would feel alot better about this situation.

I see no angry, hateful posts here. I see no "mob" mentality here. The purpose of this thread is to share information, specifically about Brillelli and the ongoing rash of customers who've pre-paid Scott E., been promised product and/or service, and have consequently been methodically ignored by Scott E. You just don't ignore paying customers in ANY kind of business, big or small. You just don't do it.