ORIGINAL: ostketten
ORIGINAL: TXtanker
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
I received a similar canned response, they wanted to send me a new receiver board because the tank I received simply did not work, (the lights didn't flash when it was turned on, and the tank wouldn't start at all) they told me the same thing, we send...you install... is that ok..?? Well, no it's not ok. They gave me an RMA and I sent it back and told them to repair/or replace the tank or refund my payment. I guess you'd have to decide if it's cheaper to send it back for a replacement, or spend the time to swap it out your self. I decided to send it back because even if I installed a new board, there's no guarantee it would fix the problem, whatever it is. They seem to stand behind their product, but they don't make it easy to get a defective unit replaced, I'll tell you that.
I always encourage people to fix the problem rather then send it back. Sooner or later you are going to be faced with a tank repair. I don't care what brand you own. You might as well roll up the sleeves and get right after it. None of these thing are RTR forever. Sooner or later something breaks.
Just for the record. THs problem you had was a while ago and not with the new Heng Long Stug, right???