Absolutely NOT true John.

I sent you FIVE (5) emails beginning on August 21st asking for the replacement parts. I had NO questions. I sent you a list of the items I needed, YOU are the one who kept asking the questions. The list was very exact and there should have been no room for missinterpertation, yet you continued to wait nearly a week between responses and ask for more information when it was provided in the very first request for replacement parts.

In the last message you said you'd send them. Yet none ever arrived. No tracking numbers were ever sent. Zip, zilch, nada.

The ball is not in my court John, you have the parts, I told you what parts I needed FIVE (5) times, I wasn't asking for free stuff, I'd offered to pay for them. I don't know what else I can do.

The 3m77 absolutely eats the foam. No question about it.

I realize this is a side job for you John, but seriously man, 3 weeks to get around to shipping the original kits, all the while you are saying they are in transit; and now when a customer requests a replacement item it's this back and forth for a month and nothing is ever done.....you need to rethink your business model and support.

I give up. I've moved on to companies who will support their products and take orders seriously.