ORIGINAL: MonsterMaxx
ORIGINAL: JohnVH
I sent you an email, answered your questions, the ball was in your court on the last email I sent you as you did not respond to it. Sorry you having a problem, I assemble all my planes with 3m77, and have never had a problem.
I can get you replacement parts easily, reply.
Thanks
Absolutely NOT true John.
I sent you FIVE (5) emails beginning on August 21st asking for the replacement parts. I had NO questions. I sent you a list of the items I needed, YOU are the one who kept asking the questions. The list was very exact and there should have been no room for missinterpertation, yet you continued to wait nearly a week between responses and ask for more information when it was provided in the very first request for replacement parts.
In the last message you said you'd send them. Yet none ever arrived. No tracking numbers were ever sent. Zip, zilch, nada.
The ball is not in my court John, you have the parts, I told you what parts I needed FIVE (5) times, I wasn't asking for free stuff, I'd offered to pay for them. I don't know what else I can do.
The 3m77 absolutely eats the foam. No question about it.
I realize this is a side job for you John, but seriously man, 3 weeks to get around to shipping the original kits, all the while you are saying they are in transit; and now when a customer requests a replacement item it's this back and forth for a month and nothing is ever done.....you need to rethink your business model and support.
I give up. I've moved on to companies who will support their products and take orders seriously.
I hate arguing over the net, so send me a PM, but since you want it public, I have been waiting on your payment you said you'd send, which never arrived. So, ball was, and still is in your court.
As for the clearly stating parts, negative, there are alot of wing parts, and after I asked you for clarification did I only find out exactly what you needed.
And yes, I have a 9hr/day day job, and I list on my site that orders can take from a day or two to ship, to a week or two, thats out of my control, either way, youll get what you order.
Im sorry that for some reason your 3m77 didnt work, I assemble all my kits with that, and have NEVER had a problem. And I will continue to use it.