ORIGINAL: tkg
I where RC is coming from. For ever if there was a warranty question on a new ignition, we would just ship out a new one ASAP, gotta keep folks fllying. But we are starting to get no returns or a " ONLY RUN 10 MIN" ignition back with burned cases, cut wires, plier marks on the spark plug caps etc.
Soooo new policy if its under warranty and it quits you have to send it back for service, no more cart before the horse stuff.
That and you have to be very specific in your written company policies and warranty statements. You can't take it for granted that someone knows what they are doing with your product.
Credit cards are responsible for a good part of this undesirable behavior on the part of customers. In a cash society it was usually the more intelligent and prosperous folks that had the disposable income for products such as yours and Ralph's. Anyone can get a credit card these days and anyone can buy a giant scale 3D model after successfully landing their Nexstar (however you spell it). Your client base has changed, but many companies in niche markets have not updated their company policies and sales practices.
As with Ralph, he is probably just getting tired of dealing with all of it and this was the straw that broke the camel's back.
No way in hell would I replace someone's model/radio/etc. just because an engine quit. I would suggest that the pilot learn to fly and take responsibility for being a pilot.
Ed Cregger