I experienced this when I worked in the hobby industry. Every once in a while somebody called and was convinced your product was the reason they crashed. I remember one time when an rx battery was at fault. Never mind that it was fully charged when I received it and that a capacity check came up fine, and physical inspection turned up fine, except for something that had cut through the shrink wrap and likely shorted the pack while it was airborne. The toughest day was when we received a letter from an attorney that we were being taken to small claims for for a model airplane crash because our product supposedly caused it. I think that the modeler was the attorney. I left the company before that was resolved but a court date was set 5 states away. I never asked about the outcome. Companies must be very clear with warranty and stick to it. No special treatment for anyone. Word gets around good and bad. You would think that somebody going out of their way to help someone out with warranty is good, but then when you stick to in another case it bites you in the rear. Or you find this same person coming back over and over with problems.

It's unfortunate that this should happen. Companies and people come and go. I've seen it with hobby shops locally, even my own RC company almost 10 years ago. People will get over it and somebody will fill the void.

It's not a generational thing. It's all about the values one learned growing up. I know older people who blame others for everything that goes wrong. Their children are the same. The child didn't break it, it broke by itself, now take it back to the store for an exchange.

We saw a lot of open policy warranty type things when the economy was good and money was pouring in. I predict we'll see most things tighten up as the economy dwindles.