That's true as I have been buying model airplane parts from them for several years and was never aware there was a problem till I came to this forum and heard of complaints however in ANY business you are going to get complaints. It's when you ignore those complaints or do not resolve them or try to downplay them with lame excuses that you lose customer confidence.
On another point though.. as for the BBB [:@]
I do not consider the BBB a pointer to who is good and who is bad. If you pay your dues and give the BBB a good explanation of the circumstances they very rarely will say anything bad about you. IF you are a ex member of the BBB however its a diff story, they have a lot of complaints lodged against them (the BBB) for downgrading business that do not desire to be a part of their network and leave them.
Been down that road with them (BBB) and they paid $$ big time for "downrating" a business that did not see how the BBB actually benifited them and choose to no longer be a dues paying member.