ORIGINAL: optech
Maybe people need to document their problem, i.e. lots of pictures of the faulty contstruction then file a report and reverse the credit card charge. Enough people do that and maybe they'll get the hint and start sending out properly built planes.
Reversing the charge costs you nothing from what I remember but they get charged like $35 bucks everytime reguardless if they can get it aquitted. Nopt to mention all the time, paper work, and pains in the neck they'll have to devote.
Thats fine if you use credit cards, not all of us do.