I've had excellent service from Xheli. For the black friday sale i bought an exceed g2 and an esky dauphin. Because of the numerous bad reviews on the exceed g2 I decided that I'd rather just go with the Belt CP. I went back to the Xheli site to learn about their return policy, but the explanation wasn't too clear. The site seemed to talk only about the exchange or return of defective parts so I decided to call them. They answered my call pretty quickly and the guy basically said that I just had to refuse the package and ill get my money back in full without a restocking fee! So far I have just returned it and am waiting to see my money back in my bank. (I'll keep everyone posted on that)

Also i had a problem with my esky power adapter for my dauphin. As soon as i took the dauphin out of the box, i went to charge the battery. When I plugged in my power adapter w/ the balance charger, my power adapter made some sizzling noise and then started smoking. I talked to Xheli on their online live support just a few minutes ago and asked them (Steve) if people were having trouble with their power adapters. Let me just say this, I didn't ask and wasn't expecting to have a replacement or anything, I just wanted to learn about balancing chargers and power adapters because I wanted to know if I would be able use the ones that came with my Belt CP together with the Dauphin. So without asking them for a replacement, Steve just says that he's going to send me a replacement power adapter AND balancing charger. (I'll keep posted on this as well. i should be receiving the charger and adapter 4-7 days)

It is my first time buying a helicopter from them and aside from the problem with the power adapter Xheli has had great service for me so far.

FYI try calling BOTH numbers that they listed if they don't answer one of them. that's what i had to do. Also on the site it says that they take only calls from 12pm-7 pm so that may have been a factor for some as well.

Hope this helps.