The fact of the matter is, these problems shouldn't be happening in the first place. You can't blame the staff, if you do you need to fire them and get people that knows and cares about what they are doing. You can't blame the system, if you do you need to upgrade or just get a better system altogether. You can't blame phone support because if the inventory team was doing it's job in the first place, you wouldn't have such an urgent need to upgrade phone support. You certainly can't blame the size of the operation, Tower Hobbies is MUCH larger, carries much more stuff over the whole range of RC equipment, and does more business daily than you see in a week, and over the 4 years I have dealt with them, I still haven't heard as many complaints about them as I have heard about XHeli in just the past few months. Ultimately it comes down to you. If you are truly trying to make the company a better place, how come I am STILL hearing more bad than good? Personally, I think you are just blowing smoke to try to drum up business, giving us the old "we are improving so you should come buy from us when really nothing is changing and you will probably still get the shaft" routine. Whatever the consequences to this post, let them come. If you are offended or just don't like what I say, grow up and get over it because I just calls 'em like I sees 'em. Good Day.