I guess I was looking for the level of customer service that should be expected from any buyer. They (cox company or whoever they are) decided to open the doors and do business. They know what they can sell the product for and still make a profit. If they don't improve their customer service they shall fall by the way-side. Now if they are selling the product to cheap, then they need to increase the price. People don't object to high prices, they object to substandard quality. I can't answer that part until I see their product.