RE: 2 questions and opinions?
As was stated above Nitro Models is notorious for putting out worthless manuals. They usually leave the modeler to figure most of the assembly out for themselves. Also, customer service for them is pretty bad. I'm not sure if I could find 5 people that would say they have good service, but would have no problem finding 25 that say they have bad customer service. Your milage may vary.
Ken