Pat had some very bad luck, and I had one other problem with an item in California. Pat's plane was completely lost and never did turn up, Greyhound paid for it and we sent Pat a new one. The other problem was a lost set of wings which actually came back to me, undamaged, 6 months later.

Other than these two events Greyhound has been 100% and to date has never damaged a plane. A lost plane is much easier for us to deal with than a damaged one. The only other Greyhound idiosyncrosy is that occasionally the two parts of a shipment (wings and fuse) show up at different times.

They are much better than Forward Air which just flat refused to pay damage claims and often demanded that customers sign a release before being allowed to inspect the goods.

TF