Hi Flygirl1,

I already noticed your professional answers for other problems and your fine feeling for the right "verbal touch" at the right moment. Good work and I really appreciate having you in the support team.

Reflex is fairly easy. It installs without major problems. 4.02 which is on the CD is rather tolerant regarding video card drivers, whereas 4.03 (internet download) produces an error message if the video card driver is not supporting the essential DirectX 8.1 features. Most is explained on the homepage before download but sometimes the DirectX diagnostics DXDIAG is just scratching the surface of the problem. A fresh video card driver usually solves the problem.

Once the software detects the interface (watch the left bottom remark shortly after the start), most problems (99,5%) are related to the transmitter connection. Futaba 6-pin is with it already as well as Sanwa/Airtronics - that usually works without problem and if there is a problem, in most cases it is a worn-out ground contact in the radio. (Personally, I feel that the radio manufactures all over the world are having a meeting once a month and invent a new DSC plug just to keep us simulator people busy ...). You will face a lot of call from the JR community. The 3.5 mm plug works fine with MOST JR's but there are 2 radios having another pin assignment. Soldering brown to ground solves that problem but most people are afraid of soldering something because they think they loose warranty. Here in Europe and in Japan, I exchange ANY interface at no charge, no matter what the problem is (yor fault, my fault). I don't even care about the date of purchase.

On www.reflex-sim.com - the support section - I am showing the major radio connections and ways to change them is need arises.

If customer face slow simulation, they usually have video cards with small memory (16 MB or less). Reducing the colour depth to 16 bits helps. Also, there is a funny feature relating the FPS to the vertical frequency of the monitor (v-Sync). Playing with that feature (on/off) and with the antialiasing of the video card brings interesting results.

In the past 5 years we were selling a lot here in europe and in Japan. We did not had to return 1 single simulator due to incompatability or problems related to hardware and drivers - every problem can be solved (... till now).

I hope will have as many happy customers in the US as we have them in our traditional markets.

Thanks and cheers - wolfgang