Hello Everyone!

My name is Taylor and I am the Customer Service Supervisor at Banana Hobby. I know all of the bad things that have been said about our company and I am here to ask you guys for some help as well as help you in any way that I can. I have been here for months now, and I have seen a huge turn-around with our company. When I joined the Banana Hobby team, they were extremely understaffed. However, since I have joined the team, we have added many more customer service Reps, assistants, warehouse staff, as well as another technician so Pete isn't handeling everything on his own anymore. I saw how bad everything was when I started, and I am not trying to sugar coat anything. I believe all of the horror stories that people have gone though, and I am not trying to make an excuse for anything that has happend. I am trying to let everyone know that we are truning things around, and we have been doing a great job as far as improving our company as a whole. Since I have been employeed with Banana Hobby, we have moved locations and added a larger warehouse to what we currently have. Things are improving!

I am still trying to set up a vendor account on here but I am having problems doing so. This is where I am asking for your help. Banana Hobby does not have a vendor account, so all of the threads that people are starting are not getting answered because they do not have a location where they are all stored. I would like to set up a vendor account to keep these threads and questions all in one place so we can answer them better, as it looks on here that they are not getting answered at all. Im not sure how to set up the account, so any information that anyone has would be a great help.

For now, I am going to ONLY be checking this thread so please let anyone and everyone know that this will be an active thread and I will be helping people on here. If you have been having issues with your order please send me your order number along with what the problem is, and a good contact number. All international orders, please leave me a good email address as we cannot make international calls. We can receive them, just not make them, so if you prefer to call in, you may. If you do, please ask to speak with me (Taylor) and say this is in reference to RC Universe.

If you have a tech question, please email our tech [email protected] and he can help you with tech questinos for all 2 CH & 3CH items, Tanks, Boats, and RC Trucks/Cars.

For all other tech questions, please email [email protected]. I am going to be honest with you, Pete is in and out for most of the day, so it may take him a couple of days to get back to you.


My personal email to reach me at anytime is [email protected]. Please feel free to email on there as well as PM me on here. Again, I am not here to try and make any excuses for our company and the things that have happened in the past. However, the past is the past, and I would like to let all of you know that as of now, we are much better and are cleaning things up!

Sincerely,
Taylor Luna
Banana Hobby Supervisor