Hello. This is my first time trying to purchase an RC plane to get into this hobby. I am extremely excited to finally get started. I have been admiring on the side for years and this year I decided to stop watching and start participating.

I came upon this site and it advertises low price for quality products.

I started looking around the site and there is a lot to take in, so I clicked on the customer support link (live chat). I was really hoping to order one of these planes just to get into it.

What I found was NOT helpful and I am left frustrated by the whole thing. I am going to copy my chat into this, because I am really unhappy with how it went.

I asked for help because I am a beginner and have read the best way to get into RC planes is to ask those that are experienced. I ended up being directed to the intermediate planes, which sadly I am only a beginner.


Please wait for a site operator to respond.

You are now chatting with 'Amy'

Amy: Hi, my name is Amy, how can I assist you?

Adam: Hello.

Adam: I am a first time buyer

Adam: Very new to RC planes

Adam: Can you help me find one suitable for me?

Amy: Items listed as RTF "ready to fly" come with all the necessary equipment to start flying, such as remote, battery, charger, and motor. Items listed as ARF “almost ready to fly” do no come with any electronic components or engine/motor. They are for experienced builders and flyers. A good choice for beginners looking to get into the hobby would be a 4 channel electric airplane/ helicopter.

Adam: So 4 channel RTF

Amy: Yes.

Adam: All of your RTF channel beginner planes are sold out

Amy: http://www.nitroplanes.com/3channels.html

Adam: Yes they all say sold out

Adam: the only thing in stock is a simulator training

Adam: Hello?

Amy: Please wait.

Amy: http://www.nitroplanes.com/brrtfai.html

Adam: What is this?

Amy: It is ready to fly.

Amy: I can recommend any of that planes.

Adam: Is there someone else I can speak to?

Adam: And do you have a more detailed User id besides just "Amy," perhaps I can Id number or something?

Adam: Hello?

Adam: I have been waiting here idle for 5 minutes, I have not gotten anything from you. Hello?

Adam: This is very unprofessional. I am trying to place an order for my first RC plane and I am not getting any sort of customer support from you.

Adam: You linked me to the intermediate section of the site, when I asked for help on a beginner model.

Chat session has ended.