We are just a medium. All we can do is provide the tools and platform for you to try to buy or sell safely. Hopefully future transactions will be smoother for you and that you have the bad one out of the way. Statistically you could have traded for a few years and then got one bad deal but maybe in this case your bad deal came up front. You just have to be careful who you deal with and use our sites tools to at least help a bit but ultimately you are in control of the transaction and how it is conducted.