I read (or scan) and comment on more R/C forums each day than anyone else posting here and I pay special attention to comments relating to Novak's quality and customer service. Do customers often prefer other companies' products? Yes, they do. But, that has been true for the 30 plus years that Novak has been in business. Our goal is to constantly improve both our products and our CS and TS options. Where we fall short, it is a top priority to improve.