I'm not surprised at all with Red's actions.

What does surprise me is that a staffer at AMA would indicate that they are ready to take such action based on a third party communication, and nothing directly from Bill.

That shouldn't happen.

My guess is that he or she was just trying to be helpful, and thought that they were doing the right thing. The details of a members "account" with AMA should never be changed, though, without direct authorization of the member. I hope that he/she doesn't get into trouble over this, beyond being made aware that the actions jumped the gun a bit.