hezik,..............

I am a Field Rep. for Fliton and at the time a Team Pilot for Fliton. I responded to everyone of vsilva's emails and private message and past along the information to the proper people. I went out of my way to help,...to even contact him recently to see if he had been taken care of yet. I am not a factory owner,...but I am a "Rep." with a high regard to customer service,..However, I don't make the decissions as to who gets helped. I very sorry vsilva has not been taken care of yet or has not been responded to yet by a Fliton factory person.[]

What I was saying is, as a Fliton Field Representative and Team pilot,......somone from the organization did respond,....me!!!!! So,..your statement is not entirely fair and accurate with regards to the comment he recieved no help. If it would satisfy you I would (not going to do as it would be totally un-professional of me) be more than happy to clear the air and forward all of the correspondence to you, as I save all the email and PM's that have customer service related issues that I have been involved in.

It's simply a slap to my face and all the time and effort I have put forward in helping people to get things resolved, technical support, etc.

I'm not mad, upset or pissed off,.....offended yes,..as I hope you would be if the shoe was on the other foot.[8D] I think your willingness to help shows your passion for the sport and your willingness to help another flyer. My hats off to you,...but you rarely get any results bashing a company or a product on an open forum. It usually will come back to haunt later on as/if you look for sponsors.

Please,..any negative comments related to this subject just PM me,..thats the proper way to vent,...thanks in advance

Bill Holsten