What I was saying is, as a Fliton Field Representative and Team pilot,......somone from the organization did respond,....me!!!!!
So,..your statement is not entirely fair and accurate with regards to the comment he recieved no help. If it would satisfy you I would (not going to do as it would be totally un-professional of me) be more than happy to clear the air and forward all of the correspondence to you, as I save all the email and PM's that have customer service related issues that I have been involved in.
I think there's a mixup here. I'm not saying you or whoever didn't help or reply to vsilva. I have a dutch friend (NOT vsilva) who also has a heavy version and HE tried to contact fliton through several channels, but got no response whatever.
I'm not mad, upset or pissed off,.....offended yes,..as I hope you would be if the shoe was on the other foot.[8D] I think your willingness to help shows your passion for the sport and your willingness to help another flyer. My hats off to you,...but you rarely get any results bashing a company or a product on an open forum. It usually will come back to haunt later on as/if you look for sponsors.
Well, I can understand your perspective but you have to understand mine as well. I didn't go blirting out in the open it was too heavy when we first established that. In fact, I defended the plane to a lot of people. I also told a lot of people it was not structural, that fliton had recognised the problem and corrected it.
However, since Fliton doesn't respond and my friend's still stuck with a heavy version.. what are my options? I'm trying to jog something here, I'm hoping maybe this approach will wake up someone.
There's a dutch saying, in which I strongly believe, which would translate in 'one catches more flies with honey than with vinager'. But if you're well out of honey, then maybe it's time for the vinager
I'm still hoping Fliton will correct this situation and if they do, I'm 'a big enough man' to say my initial comments might have been to harsh on them. Untill then, I don't think I said anything that should offend anyone, I just reflected the facts in this particular instance.
really, in the end I'm just addicted to RC-flying, train a lot, help people out as much as I can and overall not a bad guy. I didn't mean to offend you in any way.