Hezik ... you should be a lawyer, you are detailed enough to be for sure. Anyways, its not about going around in circles, all this will be an eye opener for Fliton. I did tell them about the issues in RCU. Hope they know what needs to be done. Delighting the customer is most important. I will be getting some new Elements in a month's time and I hope I will not be ranting and raving about it in here when they arrive!