Not quite. It just seems that every now and then, I catch him in a "responsive" mood and get a reply. I left a land-line messsage right after I posted the above, but don't know when, or if, I'll hear from that. All mention I have seen of the products have been VERY positive, but many also relate similar tales of long waits. I understand his problems trying to keep up with demand, but I wonder about his priorities.