Unsure what the problem is with the folks manufacturing these.

I never received responses to inquiries so moved on. They seem to ship hit and miss with no concern for filling orders in sequence and responses to questions seem sporadic as well, if at all.

Not bashing here. Posted reports indicate the retracts are very good quality but the business responsibilities are not.

Some folks are great at making things but poor at making a business out of it.

Personally I am no longer interested in their products.