Your story is one I hear all too often. Even in my dealings with them on RCU when they were here in an official capacity, I found them to be disinterested and combative.

As for their forum moderation, I'm not surprised at all. On the one occasion I bothered to stick my head in this forum to help someone out, by explaining how CEN are able to quote the ridiculous figure of 5hp for their MT engine (more than my 26cc gas racing engines make, with tuned pipes), the CEN rep deleted my post. lol. That remains the only time I've had a post removed on RCU since becoming a moderator myself nearly 2 years ago. I complained to RCU management, even though I could have restored it myself, and sure enough, the owner of RCU restored my post. 2 days later they had deleted it again. I just laughed, I didn't bother doing anything about it. Anyone who doesn't want their customers to know the truth about their products and can't take constructive criticism on the chin, will cause their own problems, they don't need my help.