I agree with you - I had similar experience w/BV when I first got into jets. I called to order one of his jets and he asked me if I had flown jets before. I responded yes, Byron. He told me to call back when I had experienced flying a real DF jet and not a byron!!! he then hung the phone. (arrogant).

any way times have changed. I have multiple SM jets. Each one that I purchased I got first class service from Anton including a nice discount. I recently tried to purchase an F86 and the US rep refuses to provide a discount. So what happened to taking care of the good customers? What I am even more confused about is how other SM distributors offer discounts in other countries and the US dealers dont? what is so different about purchasing RC Jets in the States that we dont deserve a discount? I am puzzled by how this whole customer care is going to be. I am not sure if I will continue to purchase SM unless customer care changes a bit back to the way it was. Remember that they need us and their product is not going to gain value by sitting on shelves somewhere in the main land. This whole thing, to me, is creating a great opportunity for the SM comeptitors in China. If they are smart enough - they can take advantage of the situation and increase their market share.