I'm sure you recall that I was not pleased to have ordered a ready to fly helicopter that I had modify the canopy so it would not bind on the pitch controls.( I had to cut 3/4' notch in te upper faring andtrim 1/4' off the bottom of the canopy just to get it to fit properly.) I had also ordered an EXI case and got a generic one instead.you told me to ship it all back that you would not make it right. When Talked to you the second time to ask if I would be reemburst for the additional shipping charges you would not give me a straight forward answer. I understand that "NITRO" puts the bread on your table and that during the x-mas season your job probubly gets quite hectic,but that is no excuse for not honoring the accepted order of advertised products.