Ok .. so what would you like the man to do ?

In everything I have read ( and even the one time he did help me ) if you give him a reasonable option that will make you happy , he will do that.

Yes andy may have missread this thread and helped the other guy when it was started by you for simple information. ( Helping customers is good .. I dont see much of a problem with this part )

Yes andy may have dropped the ball with you originally. However , from what I have read here , you are not making it very easy for him to make you happy. Ive re-read this thread a few times and can not think of what you are asking/expecting andy to do.

Figure out what you think will make you happy in regards to what happened. And tell him. As long as its reasonable , more often then not .. ive seen him say ok to most requests.

( A little hint here ... from reading quite a few of andys posts and comments .. He can ship you parts very easy .. refunds are only as a last resort and then all terms are strictly enforced. Cant really blame them for this one. No one likes to give back money ones they have it. )