on the subject of RETURNING stuff and SUPPLIERS WHO RESPOND (or don't) here is a satisfying story that happened yesterday:
My RC student purchased the T-34 RTF from the LHS; and paid $ 500.00 plus tax.....He takes it to his relative's wide open property
takes off and CRASHES it violently. so he calls me to see if I would be willing to repair, since he has absolutely no modelling experience.
while dissassembling the parts I check each servo and notice that after centering the right aileron has a "factory installed" droop of about
ten degrees. So I ask my student : after the t/o did the plane bank "left" and crash. He assented, that's just what happened. (right aileron
down will cause a left bank!): back to the LHS, the Mgr. suggests to me that HORIZON HOBBY may be willing to help in replacing some
parts. So I write to HH to explain the total events and the apparently defective connection of the aileron in a RTF model. YESTERDAY at
noon HORIZON HOBBY calls me on the phone and makes arrangements for me to return the electronics, minus the battery, and to expect
a full REPLACEMENT of the model....
Now THAT is what I report as SUBLIME CUSTOMER SERVICE !
don't y''all agree ?
RICK