Applause for Bax for responding.

Now - Either goto your LHSand bring copy of response and ask that he help you work this out - 1) because he can being an authorized retailer 2) in order to keep you happy and keep your confidence in doing business with him/her.

If not...certainly contact GP Hobby Services ASAP and arrange for return of item and back order - or whatever it is you want at this time.

Good Luck. Sometimes things happen - but in the end...it all works itself out.