ORIGINAL: Mikecam
Bought on Fri. and opened fully Sat. morn. Had I known the problems with GP I would have packed it up and returned it and my LHS would have taken it back but because it was the only one they had I thought it would be faster to deal with GP. In my first email to GP I asked to return the plane but It took 2 weeks to hear back from them. I just feel I have fallen through the cracks on this one. Still have hope but with GP saying they haven't received any of the 5 emails I have sent over the last 4 weeks I'm a little worried.
You should be dealing with the LHS. Even, if they don't have a replacement on hand, they should be the ones to go about getting your replacement in. Or, refunding your money. If the LHS will not work with you, report them to the manufacturer. They are the representative, and if they're not willing to handle this properly, the manufacturer has every right to not allow the LHS to carry their products.
Having worked 23 years in the automotive parts business, I can assure you I know what I'm talking about.
EJ