ORIGINAL: roknhs
I called Horizon to get an update on my Tx.........the tech said I should get it back on July 9th.............that will be 38 days since I sent it off.
I asked them if they were aware that these outrageous turn-around times would hurt future business............the answer was ''affirmative''..........they know they are not living up to expectations and are committed to fixing it............That's the good news............
The bad news is it probably won't get fixed this year. So, if you need a repair this flying season.........be prepared for a 4-5 week turn-around. Its not the tech's fault......somebody up the ladder gets to take credit for this little fiasco............
I still love my Tx........but, this wait has been brutal.
you need to put you self into their shoes-if I was on the end of the phone, and you said that to me, you job would go to the back of the que, they have the upper hand, and you have to recognise this, even if it does mean asking niceley when you are totally pissed off.