ORIGINAL: D4379
It started with a call to the hobby shop. They said sorry not our problem call Horizon. Horizon said it was defective send it in and here is the address. I said what about shipping? They said I should pay it, I said no. Horizon emailed a shipping label. Gave it two weeks and called. Was notified of the 20 day minimum and there was nothing they would do about that. I said it was brand new and that does not seem fair. They said well tough that is the way it is. At the end of four weeks I called again still no joy. Five weeks into it I get an email stating they are shipping a new receiver and that was about it.
it sounds like they gave you some satisfaction you got free shipping,
maybe if you didnt start off like an a s s you would have gotten better all around service