RE: A cautionary tale: My experience with NewEraModels
I can't believe a few of you guys are siding with NewEraModels by saying he should have called to confirm the change of shipping address.
He indicated this change of address by THREE different methods (paypal, comment box & seperate e-mail) - and they still messed up. If he was ordering online why should he have to jump through even more hoops because it's not as easy as it should be to change the delivery address online? Simple. He shouldn't - he's the customer.
Also the replies from NewEra are a joke. Smoky was polite but to the point in his correspondence and they respond with poorly written, misleading and downright rude e-mails.
NewEra should be ashamed. In this economic climate you can't run a business that way and expect to survive.