Dissapointed in OS service
Below is email correspondence I have had with OS. Let me know what you think.
FROM ME
"To Whom It May Concern:
Recently, I purchased an OS 46ax engine from Tower Hobbies. It is close to 3 months old, has had less than a half gallon of fuel through it, and the bearings went bad. I sent it to Hobby Services, see attached estimate. They told me there was rust on the bearings, and the cylinder/sleeve needed replaced. They refuse to cover this under warranty. I was told the problem is “typically” caused by not having adequate oil in the fuel and or not using after run oil. Cool Power fuel and liberal use of Hobbico ARO should be sufficient to rule out user error. I have two identical 46ax engines that the same “user error”
has not rendered useless. I would appreciate fair treatment. To this point I am disappointed by the response from phone calls.
Taylor Perry"
FROM OS
~Edited by MinnFlyer - Sorry, but OS emails (as well as all emails and PMs) are private correspondence and are not for publication~