The customer service is incredibly hit and miss. He will package every order properly and ship promptly for a while, then all of a sudden he starts making massive errors, all the while taking weeks to mail the package. Sometimes he'll respond to e-mail within a day, sometimes it will take more than a week, and sometimes you'll never get a reply. It's unfortunate, his products are top notch, but the customer service is the worst in the industry.

My first IRC order was shipped a few hours after I placed it. It arrived in 3 days, and contained all of the parts. My 2nd order was placed a few weeks later, and sat at "processing" status for over a week. He wouldn't respond to my e-mails asking what the hold up was. When he finally shipped it, I received only a notification e-mail, no explanation. When it arrived, it was missing one of the dogbones. I contacted him, and he got back to me within the day. He acknowledged the problem, and shipped the missing part the next business day.

Very inconsistent. Your best bet is to e-mail him and hope for a reply, since he lists no phone number on his website, and the UK blocks reverse address lookups.