ORIGINAL: dyeager535
ORIGINAL: TexasSP
One should only hope a person would not treat you this way if someone close to you passes away.
It's a toy tank not a matter of life and death. Bill's is a small shop, he does what he can.
do you personally know what he's going through or what happened to him? I highly doubt it. It continually amazes me how selfish some people are.
I'm surprised vendors are even willing to sell to people.
Every single vendor out there that has comparable prices (Mato, whoever was/is in CA, etc) has seen the EXACT same lambasting that RCCommand is taking right now. Big fricking surprise. We are certainly predictable creatures.
While I'm sure people have legitimate complaints, any vendor that gets overwhelmed for whatever reason isn't going to be able to keep up. But people aren't willing to be patient. If you think that's a fabrication, I would dare you to review how many threads include how long shipping takes.
Did Bill sit down and draw up the plans for the battle unit? Does he solder them in his garage? Does he paint all of his tanks? Does he assemble them? Does he have a call center staffed 24-7 to deal with customers? Are all of his vendors 100% on time and responsive instantaneously when one of his customers asks a question he can't answer? I would be willing to bet no, and that's out of his hands. How many vendors does he have a choice of dealing with? 5-10 at most?
I can tell you every time I've dealt with him he has been courteous, and has bent over backwards to work with me. Sure, I've had problems, but I've had problems with places that I spend tens of thousands of dollars with too. Heck, people get $40,000 lemons! Since I don't stake my life on these $100 chinese toy tanks, I think I can deal with a slow response or two.
If you think this trend with small businesses having growing pains or customer service issues is particular to the RC tank world, you have been living under a rock.
I'm not saying this to attack people, even though its in response to attacks on a persons business. I certainly get help here that I can't get elsewhere, and I appreciate the time people take to help me, along with the time Bill has taken for me. But it really annoys me to see this sort of pattern play out over and over again (and it's not just the RC tank world BTW), and *I* certainly hope folks don't force vendors to decide that RC tankers are a bunch of jerks not worth selling things to.